FAQ's

Are your stickers waterproof?

Yes, and dishwasher safe!

Are your stickers laminated?

No, we do not laminate our stickers.  Unlike other sticker companies that use different inks, our inks have an incredible scratch resistance and a 3+ year outdoor durability, without the use of lamination.  Avoid harsh abrasion or harsh chemicals coming in contact with the printed surface. 

Do you print full color?

Yes, our large format printers print in full color. 

Are your stickers vinyl?

Yes.  We print on premium, thick 6 mil vinyl that has a 3-5 year outdoor durability, easier to peel and contours well on smooth surfaces. All of our stickers are outdoor durable and have a permanent adhesive. 

Can you print very large stickers?

Yes!  We can print a sticker up to 48"x48".  Send us an email for a quote on larger sized stickers.

Do you ship outside of the USA?

No.  Currently, we ship within the United States only.  

Do you charge for shipping?

No, shipping is 100% free and includes tracking!

What is your turnaround time?

Once your proof is approved, production time is 3-4 business days (excluding holidays), then your order is shipped.  Business days are Monday through Friday.  If proof is approved after 12:00pm EST, your order will be sent to production the following business day. 

How long does shipping take?

Once the carrier has the package, it is typically 2-3 business days, depending on the location.  Keep in mind, we have no control over any delays with shipping carriers.  Some areas may experience delays due to higher volumes.  Some areas may experience delays due to Covid-19.

Do you offer rush services?

Yes.  To request rush services and expedited shipping, send us an email request including your order number.  The fee for these services vary depending on your order.  Rush services will get your production time down to 1-2 days from proof approval (including weekends), and will also include expedited shipping.  

Do you offer graphic design services?

No.  If you need graphic design services, send us an email and we can direct you to an affordable option for those services. 

Do you remove backgrounds from images?

Yes.  We will remove backgrounds and setup your contour lines, no charge!

Can you edit/change colors in my artwork?

Yes, depending on the file type and resolution.  This can be done effectively with vector image files, or very high resolution, clean and sharp image files.  There is an editing fee for this service.  The fee is dependent on exactly what you would like us to do.  To request color editing, let us know exactly what you would like done in the note box below the image after uploading on the website.  

Can you add my social media handle to my design?

Yes.  We can edit in your social media or any text you would like added into your design.  There is a small editing fee for this service.  To request this service, let us know what you would like added to the design after uploading your image file.  A note box will appear below the image after uploading. 

What file types do I need to upload?

*we DO NOT work with .ai files*

We work with all file types, including PNG, PDF, EPS, TIFF, JPG, JPEG, PSD, but we do not work with .ai files.  Make sure your image files are in a high resolution or sized much larger than the desired print size.  300 DPI is recommended for best print results.  If your image has a poor resolution or is sized too small, we will notify you of this before we proceed. 

How do I send my image files?

You can send us your image files, two ways.  Upload your files on the website during the ordering process, or you can email us the image files later. 

When uploading your image, if the file size is very large, it may take longer to upload depending on your internet connection.  If you experience any problems uploading your image files, you can select the check box to "Skip Image Upload" and email us your files later.  Send your image files to StickerProUSA@gmail.com and include your order number in the subject.

Will I receive a proof?

Yes.  We send digital proofs for all orders, within 24 hours (excluding holidays).  Review and approve or request changes until your satisfied with your stickers!

Where are you located?

We are located in New Jersey. 

 

 

 

For any other questions, comments, suggestions or support, please contact us.

Email: StickerProUSA@gmail.com   Tel: (732) 888-2001